FAQ

Coffee Club FAQ’s

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Coffee FAQ's

I cannot access my account, what should I do?

Don’t panic, we still want you in our Coffee Club! If you have forgotten your password, you can request a link to reset it. Our customer service team is also on hand to help if you need it, email sip@ravensbrew.comor call 1(800)917-2836 Mon-Fri. Just let us have our coffee first.


Can I add merchandise and Limited Edition coffees to my Coffee Club order?

We know you love everything Raven’s Brew®, but do you really need a new T-shirt every week?! Just kidding, we can add these items to your subscription as a one-time addition if you like, just email us at sip@ravensbrew.com or call in at 1(800)917-2836 Mon – Fri. We also take care of our Coffee Club members by sending out a discount code every month to use on a non-club order, check your emails for deals!


Can I pause or skip my orders?

You absolutely can, just sign into your account and click “Manage Subscription”. To Skip the next delivery, select “View Details” and “Manage upcoming orders” then “Skip order”. You can “Resume order” in the same place. To Pause your subscription, just click “Pause Subscription below “Subscription Status”. You can “Resume Subscription” in the same place. Don’t be a stranger, but you’re welcome to be strange!


I just received an email that my payment failed. How do I update my payment information?

Don’t worry, we won’t cut you off just yet! Sign into your ravensbrewcoffee.com account and select “Manage Subscription”, then “View Details” and expand “Payment information” to make updates. Coffee Club orders get processed automatically once a day, early in the morning. The order will continue to attempt to process for seven days after the first failed payment before it pauses. After this point, just email us at sip@ravensbrew.com or call us at 1(800)917-2836 to get it started back up.


How do I change the address on my Coffee Club subscription?

We are happy to follow you around! (In a non-creepy way.) Sign into your ravensbrewcoffee.com account and select “Manage Subscription” to make changes to your Coffee Club order. Select “View Products” and then expand the details under “Address and shipping information”. Please note: If you update your shipping address on the first “account” page before selecting “Manage Subscription”, this will not make changes to your coffee club subscription address.


Can I change the products in my Coffee Club order?

Yes! We encourage you to explore ALL our blends. Find yourself. Sign into your ravensbrewcoffee.com account and select “Manage Subscription” to make changes to your Coffee Club order. Select “View Products” and then expand the details under “Products in your subscription”. From there you can Swap or Remove items. If you’d like to Add other coffees without doing the Swap or Remove method, just go back to the Buy Coffee page, find the coffees you’d like, enter the desired quantity and select “Subscribe & Save” while also designating the frequency (typically the same frequency you already have going). Then select “Add to existing subscription”, to the right of the “Add to Cart” button. Confirm the subscription to which you’d like to add the item and the adjusted shipping rate. Select “Add”. View the upcoming order again to confirm the changes stuck as expected. You will also receive an email confirmation on the item changes. (OR if that seems like too much to do on your own without coffee, then just email or call us and we can make the changes for you!)


How much does it cost to join the Coffee Club?

Raven’s Brew® Coffee Club subscriptions are totally free to create! The only cost is your casual commitment to a recurring order of the coffees you’ve selected at a 10% discount off the listed prices. (So actually, we’re “rewarding” you with your commitment!)


How do I change the timing on my Coffee Club subscription?

What, you mean you need Raven’s Brew® coffees in your life more often? Sign into your ravensbrewcoffee.com account and select “Manage Subscription” to make changes to your Coffee Club order. The window to “Change frequency” can be found on the right-hand side of the order preview, below “Order frequency”. You can adjust the timing on your order anywhere between 1 – 12 weeks. (You can also adjust for us to deliver less often. You won’t hurt our feelings.)


Can I have more than one subscription with the Coffee Club?

We are coffee shipping Ninjas, so yes you can! Sign into your account and simply set up a new subscription order the same way you did your first, by selecting the “Subscribe and Save” option when you add items to the cart.  Just be sure to change the shipping address when you check out.


Raven's Brew Coffee® Product FAQ's

Where can I buy Raven’s Brew® coffees in the store? Or order it in a café?

So glad you asked! We actually have a super-handy coffee locator embedded in our site! You can find it here.


How much caffeine is in Raven’s Brew® coffees? Do you add any caffeine to any of the coffees?

Caffeine content is always a tricky question to answer definitively, since so many factors can affect the end result in your cup. Some you can control yourself—grind type, brew style, water temperature and roast all contribute to the caffeine level in your cup of coffee. (Oh yeah, and how much water and coffee you use!) Natural variations within the coffee beans themselves are more difficult to control for, although we do know for example that Robusta coffee plants naturally produce more caffeine than Arabica.

We can tell you that our Swiss Water Process Decaf blends are 99.9% caffeine free. At the other end of the spectrum our High-Speed blends like Deadman’s Reach®, Three Peckered Billy Goat® and particularly Double Dead® are blended with beans containing higher natural quantities of caffeine. Results from an independent lab confirmed that an “average 12oz cup of coffee” contains somewhere in the range of 130-155mg caffeine. Conventional Deadman’s Reach® coffee and Three Peckered Billy Goat® coffee both can have over 260mg/12oz cup. And Double Dead® coffee tops our chart at up to 325mg/12oz cup.

All caffeine content in any Raven’s Brew Coffee® blend comes from the coffee beans themselves, with nothing added. We’re all-natural baby!


Are Raven’s Brew® coffees gluten and soy free?

On its own, coffee does not contain gluten or soy. Our coffees are not certified gluten or soy free or tested for gluten or soy, however we do follow FDA best practices in our production facility in order to eliminate any chance for contamination. We don’t process anything other than green coffee in our facility, and employees do not bring food into the production space. While we don’t suspect there to be much chance for contamination prior to us receiving the green coffee, it is hard to say with absolute certainty. We reached out to our importer and they had a similar response—while they cannot guarantee that all the coffee they import is gluten or soy free, they have never heard of coffee and gluten or soy being mixed in the same facility.


Are Raven’s Brew® coffees Organic, Fair Trade or Bird Friendly?

Raven’s Brew Coffee® does offer a line of USDA Certified Organic coffees, you can find them here. We source our coffees as sustainably as possible, and work with an importer that maintains long-term, mutually-beneficial relationships with grow operations and co-operatives that prioritize the wellbeing of their workers.

Certifications like Organic, Fair Trade and Bird Friendly are costly and time consuming to get and are often beyond the reach of smaller operations who are nevertheless following their practices. We do not certify any of our blends as Fair Trade or Bird Friendly, but we do source our coffees from responsible producers who operate with the environment and their employees in mind. They grow the best coffee anyway! If you ever have any questions about the sources for a particular coffee, feel free to contact our customer service team at sip@ravensbrew.com or 1(800)917-2836 Mon-Fri.


Is your packaging recyclable?

Unfortunately the laminated polyethylene and foil layers in our packaging that keep the coffee so amazingly fresh are pretty hard to repurpose industrially. But there are plenty of creative types out there who have re-purposed our bags in other ways—using them as planters, making them into wallets and bags, let your creative side run wild! If you think you found a use that we haven’t thought of, we’d love to know about it. Email us at sip@ravensbrew.com


What is the best way to store coffee?

In the name of all the Coffee Gods, not the dreaded fridge! The best place for coffee is in an airtight container, in a dark place at room temperature. The back of a kitchen cupboard is perfect. The key thing to avoid is getting any moisture involved, so dramatic temperature change (i.e., taking it in and out of the fridge every day) is a big no-no. If you have to you can freeze coffee, in the aforementioned airtight container, but ONLY DO IT ONCE. Once you take it out, make sure it stays out.


How fresh is Raven’s Brew Coffee? How long will it stay that way?

As fresh as a daisy! All coffee produced in either of our facilities is bagged as it’s roasted and on its way to a customer within days of being bagged. Our awesome packaging features a one-way valve to let the coffee breathe without outside air getting in, so we guarantee it unopened up to 240 days. We prioritize fresh coffee because what matters is getting you the best cup every time.


Do you offer K-Cups?

Watch this space! We have exciting developments coming soon for K-Cup aficionados.


What does “full body of dark bittersweet chocolate and hazelnuts” mean? Is there chocolate and nuts in the coffee?

Coffee is kind of like wine—but darker, smoother and hotter. The way people talk about them is similar, in that we use tasting notes to describe the flavors of the coffee. Those notes refer to flavor characteristics that coffee nerds like our Coffee Quality Group find in the coffee, we promise you won’t find anything in there except coffee beans.


What is the difference between grinds? Which one should I choose?

For the freshest cup possible we recommend buying Whole Bean and grinding at home. If you don’t have access to a good quality grinder, Raven’s Brew Coffee® can grind your coffee for you to three different specifications:

Auto-drip: a medium grind for regular and automatic drip coffee machines.

Espresso: a fine grind optimized for espresso machines.

Press Pot/Cold Brew: a course grind that works well for French Press, Cold Brew and other slow brewing methods.

When grinding your own coffee there is a lot of nuance between grind settings. A good grinder may have as many as 40 settings, some offer even more. Grind size affects the speed of extraction from the coffee into the water, so a fine grind will extract faster and a course grind slower. That’s why we use fine grinds for fast brewing methods like Espresso, and course for slow ones like Cold Brew. However, everyone has their own flavor preferences and equipment so don’t be afraid to experiment with adjusting grinds at home to find the perfect one for you and find the best grind that matches your daily grind!


Can you advise me how to brew coffee?

There is differing advice on how to brew your coffee, depending on the character and flavor that you want. Espresso, for example, packs a real punch of intensity; Drip is a great way to brew pots of coffee for sharing; Cold Brew is refreshing on a hot day. Whichever you choose, the most important thing is to use fresh coffee with the correct grind for your chosen method. Read more brewing tips in our Raven's Brew Coffee® Home Brewing Starter Guide. Our customer service team is here to help you choose the right Raven’s Brew® coffee and advise you how to brew your coffee—email sip@ravensbrew.com or call 1(800)917-2836 Mon-Fri. We will happily talk your ear off.


Where is Raven’s Brew Coffee roasted?

Raven’s Brew Coffee® is roasted in Ketchikan, AK for the Alaskan market and Tumwater, WA for the Lower 48. We like to keep our production in locations where coffee is important to the locals so that they can keep us focused (and we can keep them focused too!).


Shiping & Delivery FAQ's

Can I split my order into separate addresses?

Unfortunately, we are unable to split orders. If you want to send orders to different addresses quickly and easily we encourage you to create an account, you can do so here. Keeping your preferences on file makes the checkout process much quicker—all you will need to enter is the new shipping address and payment and off the coffee goes! Your information is kept safe and secure on Shopify’s firewall-protected secure server.


How do I receive free shipping offers and other promotions?

You will automatically get FREE Standard Shipping on orders over $50. To keep up with all our other promotions, discounts and new releases you can sign up to our newsletter here. As a bonus, you receive a 15% discount code valid for one order when you sign up!


Do you ship to military addresses?

Yes, we do! Please enter APO/FPO/DPO as the city and AE or AP as the state at the online checkout. All US military addresses will ship via USPS Priority Mail. Thank you for your service!


I got a delivery notification but my package has not arrived yet. What should I do?

Please don’t panic, we are committed to getting you your coffee! We ask that you be patient, sometimes the mailperson hits “delivered” for a street’s worth of packages while they are taking them house to house, and sometimes unfortunately your package might get dropped at a neighbor’s by mistake. If your package does not turn up within a day of your receiving the email, we will get a replacement sent out to you. Get in touch with our Customer Service team by responding to the delivery email or calling 1(800)917-2836 Mon – Fri.


Does Raven’s Brew Coffee® ship internationally?

At this time, we are only able to deliver within the USA. For our international fans our partner, Lucky Vitamin has a limited selection of our coffees that they can deliver internationally. For our fans in Canada, some of our coffees are also available on Amazon.ca. Thank you for your understanding.


What shipping options do you provide?

Standard Shipping is estimated to arrive between 2 – 7 business days and Express Shipping between 2 – 3 days if you just can’t wait for your coffee! Our Standard Shipping is COMPLETELY FREE on orders over $50 and a flat rate of $7.95 on orders under $50. Express Shipping is calculated at checkout.


When will my order ship?

We appreciate your patience! Our crew is working hard as we strive to ship all orders within two business days of receiving the order. Most orders take 2-7 business days in transit. Due to current circumstances, some shipments may arrive later than expected. Please order early, allow for extra transit time or choose expedited shipping options if you’re concerned about delays. Get free standard shipping on orders over $50!


Order & Account FAQ's

What payment methods do you accept?

We accept Visa, Mastercard, American Express and Discover cards. Unfortunately, we are unable to accept PayPal, Google Pay or Apple Pay at this time.


Can I split the payment on my order between different cards?

Unfortunately, we are unable to accept split payments through the Raven’s Brew Coffee® website.


How do I update the email address on my account?

If you need to switch your Raven’s Brew Coffee® account to a new email, our Customer Service team is here to help. Email us with the new information or call 1(800)917-2836 Mon – Fri and we will get you taken care of promptly.


I just got the order confirmation email and noticed that there is a mistake in the shipping address. What can I do?

If you just placed your order please reach out to us as quickly as possible so that we can correct the mistake before your order ships! You can reach our customer service team at sip@ravensbrew.com or by calling 1(800)917-2836 Mon – Fri. If the mistaken address causes our shipping software to recognize your address as invalid then we will reach out to you to confirm a correct address before we ship. Please be aware that a mistaken house or unit number may not trigger our software—if your order ships out to the wrong address we will be unable to redirect the package until it is returned to us.


I cannot access my account, what should I do?

Don’t panic, we still want you in our Coffee Club! If you have forgotten your password, you can request a link to reset it. Your subscription may have been deactivated as a result of too many card declines, we can help you reactivate over the phone! Our customer service team is on hand to help if you need it, email sip@ravensbrew.com or call 1(800)917-2836 Mon-Fri. Just let us have our coffee first.


I am trying to use a promo code, but it is not working. Why?

There are restrictions on how and when you can use certain codes. Some are restricted to a single use, or to certain customer groups (such as members of our mailing list or Coffee Club). Some are specific to a time period. Also, please be aware that you can only apply one promo code to any order. If you have further questions about a particular code, our Customer Service team is here to help—email sip@ravensbrew.com or call 1(800) 917-2836 Mon – Fri.