I just received an email that my payment failed. How do I update my payment information?

Don’t worry, we won’t cut you off just yet! Sign into your account and select Manage Subscription. Select My Subscription then Show Details and expand Payment information. For additional security, when you select Change Payment Information, you will be sent an email with a secure link to make updates. Be sure to scan your junk/spam email folders if the link does not appear within five minutes. Open the email titled Edit your payment details and select Edit payment details. Select Change to enter new payment credentials. Under Billing address, update the billing address that matches your new credentials. Select Update card to save. Once the payment credentials have been saved, the new credentials will be used on the next upcoming recurring order interval. 

Coffee Club orders get processed automatically once a day, late at night. The order will continue to attempt to process for seven days after the first failed payment before it pauses. After this point, just email us at sip@ravensbrew.com or call us at 1(800)917-2836 to get it started back up.

Back to blog